Customer Service Job Posting, Shawnee National Forest

“Caring for the Land and Serving People”



Customer Service Representative

The Shawnee National Forest will soon be advertising a GS-0303-5
Customer Service Representative position. The position is a permanent
full-time appointment, with a duty station in Jonesboro, IL. The
purpose of this Outreach Notice is to inform prospective applicants of
this opportunity.

Anyone interested is encouraged to complete the attached
Outreach Response Form. You will still need to apply for the job separately.
Please reply to this outreach by July16, 2012.

The position is located in Jonesboro, Illinois and will serve as the
Customer Service Representative (CSR) for the office. The incumbent
will be responsible in responding to routine inquiries from various
customers and employees in support of the overall operations of the
unit. They will assist in greeting visitors, answering telephones and
providing information to both the public and other employees. The
Customer Services Representative must be able to issue permits and
process payments for maps, permits or other goods or services. The
CSR will be expected to maintain a government purchase card and will
have check-writing authority. The CSR maintains displays in front
desk areas and will be called upon to present basic interpretive
programs at local venues.

The incumbent will be responsible to perform assignments involving a
variety of topics by obtaining the material and assembling the data
into a report and presentation format. The CSR will be expected to
monitor the administrative facilities and performance on basic service
contracts for office cleaning and grounds maintenance.

The incumbent will be responsible to keep apprised of Agency-wide
directives and procedures and any new requirements affecting the work
of the organization. They will prepare and process correspondence,
reports, and filing in various databases. Assignments may include
regularly scheduled work on weekends. The beginning salary for the
position is approximately $31,315 per year.


This position will be posted on and applications will
be processed through an on-line applicant assessment system that has
been specifically configured for the USDA Forest Service.


While not large, at 280,000 acres, the Shawnee National Forest in
southern Illinois is the largest unit of public land in the state.
The Supervisor’s Office is located in Harrisburg, with a Ranger
Station in Vienna and a Work Center in Jonesboro. The Forest sits at
the confluence of the Mississippi and Ohio Rivers. The area is rich
in history, reflecting the pioneer movement of Americans into the
west. The Forest is predominantly oak-hickory, although pine was
planted in many areas in the past. Swamps contain tupelo and cypress
communities. Razorback ridges associated with the Ozark upthrust are
found on the west side of the Forest; the broader ridges associated
with the Shawnee hills are found on the east side of the Forest. The
Wisconsin glacier stopped north of the Shawnee, so the Grand Prairie
(and its corn fields) most associated with the state of Illinois
starts 40 miles north of the Forest.

Within the boundaries of the Shawnee National Forest System Land include:
• Seven Congressionally-designated Wilderness Areas (over 10% of the Forest)
• Six candidate Wild and Scenic Rivers
• Four National Natural Landmarks
• Four heritage resource sites on the National Register of Historic Places.
• 10 Research Natural Areas
• 58 ecological areas
• 2 geological areas
• 14 botanical areas

The Forest is within a day’s drive (350 miles) of more than 45 million
people, or 17% of the U.S. population. (U.S. Census Bureau, 7-1-97
Additional information about the Shawnee National Forest may be found


We experience all four seasons, with an average of 3” of snow per year
and temperatures rarely below 0 degrees. Summer days are sunny and
humid with highs in the 80’s – 90’s, occasionally topping 100. Spring
weather can occur in March and fall weather can extend into November.
During the spring and fall seasons, the climate and beauty of the area
is especially compelling. Spring brings an abundance of blooming
dogwoods, redbuds and wildflowers. The fall is saturated with color,
as the leaves turn brilliant reds, gold and yellows. Garden of the
Gods, the most visited site on the Forest, is a must-see during the
fall color season. The unusual rock formations, coupled with the
surrounding Garden of the Gods Wilderness, portray the beauty of
southern Illinois at its finest.


Pre-schools through high schools can be found in most communities and
rank high in the state. There are several community colleges in the
area offering quite reasonable in-district tuition. The Southern
Illinois University, located in Carbondale, IL, offers a full range of
baccalaureate through doctoral programs. Day care facilities also are
available in most communities.


Churches representing all major denominations can be found in most communities.


Real estate here is moderately priced. The median price for
purchasing a home is approximately $85,000 and house rentals begins at
approximately $350 per month. Utilities are priced moderately.
Tourism is a developing economic force in the area. In recent years
several wineries have opened, offering two outstanding wine trails.
Southern Illinois offers a rural environment with easy access to all
possible amenities. Both shopping and entertainment opportunities are
abundant within the area. Marion and Carbondale, IL along with
Paducah, KY offer shopping malls, movie theaters and several locally
owned and operated restaurants, along with major chain and fast-food
restaurants. Additional information on local employment opportunities
can be found at the following links:


Health care facilities serving the area include full facility
Carbondale Doctor’s Memorial Hospital and Marion Memorial Hospital.
Services at these hospitals include cardiac units, oncology and
neonatal units. Other hospitals providing care are Lourdes and
Western Baptist Hospital in Paducah, KY and Massac Memorial Hospital
in Metropolis, IL. All the hospitals provide 24-hour emergency room
physician coverage and specialists.


Every June, the annual Southern Illinois Music Festival features
dozens of performances in venues from Mt. Vernon to Cairo and
Murphysboro to Marion and of course Southern Illinois University in
Carbondale, Illinois, the heart of the Festival. Musicians from
throughout North and South America, Europe and Asia perform orchestral
and chamber music, opera, ballet, jazz, and new music, in an informal
and inviting atmosphere. Visit for more

The Superman Celebration in downtown Metropolis, IL features the Home
of Superman. This event held during the second weekend in June each
year celebrates the ‘Man of Steel’. A Superman Drama kicks off the
weekend of contests, food and fun. Comic book & artist show, fan
films, street vendors, a carnival and a Super Car Show. Visit for more information.
The Big Muddy Film Festival, the longest-running, student-organized
film festival in the United States happens annually in Carbondale at
Southern Illinois University.

For an urban atmosphere, events such as the annual Mary Meachum
Freedom Crossing Celebration and the Big Muddy Blues Festival in St.
Louis, MO and the Dr. Martin Luther King Jr. Celebration and Latin
Dance Festival, Nashville, TN provide glimpse of the cultural
diversity within a two hour commute from Southern Illinois.

There are wide varieties of diverse cultural and educational events in
the area. One is the Tokyo String Quartet founded some four decades
ago. It has been captivating audiences ever since and gaining high
regard as a chamber ensemble in its own right. In collaboration with
a wide variety of artists and composers it is creating a significant
collection of acclaimed recordings. For families in the Muslim
community, there are events and activities available including an
Islamic summer school for children of all ages.

There are a number of festivals located in the area. The annual
Festival Latino at Southern Illinois University-Carbondale offers the
chance to experience Latino culture with free food, entertainment and
fun activities. The Southern Illinois Saluki Pow-Wow hosted by SIUC
provides people of all ages and backgrounds to enjoy traditional
Native American arts, crafts, foods, cultural demonstrations,
exhibitions and dances. The Southern Illinois Irish Festival provides
Irish-themed activities, food, events, entertainment and live music.
The Herrinfesta Italiana takes place each spring in Herrin, IL
celebrating the town’s Italian heritage. For more information about
festivals in the area, please visit:

The U.S. Department of Agriculture (USDA) prohibits discrimination in
all its programs and activities on the basis of race, color, national
origin, age, disability, and where applicable, sex, marital status,
familial status, parental status, religion, sexual orientation,
genetic information, political beliefs, reprisal, or because all or
part of an individual’s income is derived from any public assistance
program. (Not all prohibited bases apply to all programs.) Persons
with disabilities who require alternative means for communication of
program information (Braille, large print, audiotape, etc.) should
contact USDA’s TARGET Center at (202)720-2600 (voice and TDD). To
file a complaint of discrimination, write to USDA, Director, Office of
Civil Rights, 1400 Independence Avenue, S.W., Washington, DC
20250-9410, or call (800) 795-3272 (voice) or (202) 720-6382 (TDD).
USDA is an equal opportunity provider and employer.


If you are interested in this position, be sure to submit your
application through USAJobs when it is advertised. In addition, you
are encouraged to complete this form and reply to Monica Neal by July
16, 2012 in one of three ways:

E-mail: Fax: (618) 253-1063
Mail: Monica Neal
Shawnee National Forest
50 Hwy 145 S.
Harrisburg, IL 62946

For additional details on the position, you may call Daryl Kirtley at
(618) 658-2111.

By completing this form, you are indicating that you are interested in
the following position:

• Customer Service Representative, GS-0303-5, Permanent Full-Time position

• Region 9, Shawnee National Forest, Jonesboro, Illinois


Name Date
City State
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Phone number(s)
Are you currently a federal employee
If Yes, current agency and location
current title/series/grade
Type of Appointment Permanent Term Temporary
Type of Schedule Full-time Part-time Intermittent
If you are not a current permanent (career or career conditional)
employee, are you eligible for appointment under any of the following
special authorities (check the appropriate box):
Person with Disabilities
Veteran Readjustment
Former Peace Corps Volunteer
Disabled Veteran with 30% Compensable Disability
Student Career Experience Program
Veterans Employment Opportunities Act 0f 1998
Other, please describe: